We strive to make sure that you are pleased with your Clara London order. However, we understand that occasionally you may decide to return a product.

Our refund policy gives you 30 days to decide if you want to keep or return your product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please visit this page to return your item. 

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Shipping costs are non-refundable.

Please note that you will be responsible for paying for all shipping costs incurred in returning an item. 

If you wish to return/exchange an item please send use the address below:

Clara London Returns
5 Stratford Place, London W1C 1AX
United Kingdom

Before returning your item, please make sure you read our Refund policy carefully.

For any other information or general enquiries, our Customer care team is easily accessible and always courteous. We’ll answer your questions, address your concerns, and do our best to make you happy... just as we do for all our valued customers worldwide. Please email us at: